Privacy policy
1. Information we collect
- Account details — phone number (and country) used to register, plus the account identifier we assign to you.
- Call & product data — call metadata needed to place and bill calls (for example destination, duration, and credit balance), purchase receipts from Apple or Google, and optional call recordings you choose to keep.
- Live call audio — the audio of your calls passes through our servers so we can apply voice effects and background sounds while you talk. It is not stored unless you choose to record the call.
- App usage & diagnostics — events about how you use the app (for example screens opened, features used, and purchases started), crash reports, and your device model, operating system, and app version, linked to your account identifier so we can find and fix problems with your account.
- Security records — the IP address your app connected from, with its device and app details (platform, app version and the app's network client name) and the time, when you ask for a sign-up code, sign in, change your number, confirm a purchase, have a call request refused, or delete your account. The IP address a call is placed from is also kept with that call's record.
- Device & push tokens — device platform and push notification tokens so we can send optional notifications you allow.
- Support messages — content you send to support@funcalls.com or through in-app support, including the app log that a support email from the app attaches when you choose to send it.
- Permissions you grant — microphone (for placing and recording calls) and, optionally, notifications. Picking a number from your contacts uses your device’s built-in picker, which hands the app only the contact you select — we do not request access to your contacts list, and the app does not use your camera.
2. How we use information
- Provide, operate, and improve voice-changing and calling features.
- Authenticate accounts, prevent abuse, and enforce our Terms of Use.
- Process purchases and maintain your credit balance.
- Prevent purchase and refund abuse. By buying credits you consent to those credits being consumed as you place calls; consumed credits are not refundable.
- Send transactional or promotional notifications when you opt in.
- Respond to support requests and investigate service issues.
- Keep the security records described above to protect accounts, prevent fraud and abuse (including harassment through the service), and answer lawful requests from police, courts and other authorities.
- Comply with law and protect the rights and safety of users.
3. Sharing
We may share information with:
- Telephony / VoIP providers that place or carry calls on our behalf.
- Sign-up code providers, who receive your phone number only to deliver the code: Google Firebase (SMS), Meta (WhatsApp) and our phone carriers (code calls).
- Apple App Store and Google Play for purchase verification and, when you ask the app store for a refund and have agreed to it in our Terms, how much of that purchase you already used. You can withdraw this by writing to support@funcalls.com.
- Infrastructure providers (for example hosting).
- Google Firebase Analytics and Firebase Crashlytics, which receive the app usage and diagnostics described above, linked to your account identifier.
- Google Analytics, on our website (funcalls.com): it sets cookies and receives the pages you visit, the buttons you tap, and basic device and browser information, so we can see how the site is used. Visitors in the EU, EEA, UK and Switzerland are asked first, and anyone can change their choice at any time via “Cookie settings” at the bottom of every page.
- Authorities when required by law.
We do not sell your personal information.
4. Retention
We keep account and call-related records as long as your account is active and as needed for billing, fraud prevention, legal obligations, and dispute resolution. You may request account deletion through the in-app flow or by contacting support.
When you delete your account we keep the store's record of each purchase (product, price, date, transaction id, and the consent described under Sharing if you gave it) with a one-way, keyed hash of your phone number instead of the number itself, so a refund requested after deletion can still be matched. If a purchase is refunded or charged back after its credits were used, we suspend the account and that hash blocks the number from opening a new account until our support team lifts the block. We keep this for fraud prevention, a legitimate interest.
Under the same keyed hash we also keep how many accounts the number has opened, so the limit on deleting an account and signing up again keeps applying after deletion; past that limit the number is blocked from opening a new account until our support team lifts the block. This count holds no phone number and is kept for abuse prevention, a legitimate interest.
Phone numbers entered at sign-up and the logs of sign-up codes are deleted after 30 days.
We keep the security records (IP address, device and app version, and what was done) for 12 months for security, abuse prevention and legal requests, then delete them automatically. They are kept for those 12 months even if you delete your account. They are linked to your account identifier and to the one-way, keyed hash of your phone number described above, never the number itself, so a sign-up code request is kept this way even if no account was opened. We keep them for security and abuse prevention, a legitimate interest, and to meet legal obligations.
If you record a call, the recording (including the other party's voice) is stored with our cloud storage provider until you delete it or your account. You are responsible for any consent the law where you call requires.
5. Security
We use industry-standard measures to protect data in transit and at rest. No method of transmission or storage is 100% secure; please protect your device and account.
6. Children
Funcalls is not directed to children under 13 (or the minimum age required in your country). Do not use the app if you are under that age.
7. Your choices
- Revoke OS permissions (microphone, notifications) in Settings.
- Disable promotional notifications in the app or on your device.
- Request access, correction, or deletion by emailing support@funcalls.com.
8. International use
We may process information in countries other than where you live. By using Funcalls you understand that information may be transferred to those locations.
9. Changes
We may update this policy from time to time. Continued use after changes means you accept the updated policy. Material changes will be reflected by the “Last updated” date above.
10. Contact
Privacy questions: support@funcalls.com